Privacy and Cookie Policy

1. Privacy Policy

1.1 ENTRADAS EVENTIM, S.A.U Personal Data Filing System

In accordance with Spanish Organic Law 15/1999 of December 13th on the Protection of Personal Data (henceforth, “LOPD” for its Spanish initials), we inform you that the personal data submitted by you through the Web Site will form part of ENTRADAS EVENTIM, S.A.U (hereinafter, “eventim.cu”) personal data filing system. The personal data will be processed in order to provide you with the requested services as well as to keep you informed, even by electronic means, on the updates, products and services of eventim.cu. In case you wish to stop receiving this kind of communication, send us a written request to our email address at customerservice@eventim.cu.

The submission of the personal data requested by us through our Web Site is essential to ensure an efficient provision of our services. In case all the required data are not submitted by the User, eventim.cu cannot guarantee proper provision of services to the User or accordingly to his/her needs.


1.2 Rights of Access, Rectification, Deletion and Opposition

As provided in the LOPD, the User may exercise his/her rights of access, rectification, opposition or deletion of the submitted personal data by sending a written request to ENTRADAS EVENTIM, S.A.U at C/ Magallanes nº 25, 1º piso 28015-Madrid; or by sending an electronic mail at customerservice@eventim.cu. In both instances, the User must attach a proof of identification such as a passport, National ID card or a valid identification document.


1.3 Minors

Minors aged 14 or less must not submit personal data to eventim.cu without the authorization of their parents or guardians. In case you are a minor, we ask you to have your parents or guardians to contact us.


2. Cookies Policy

This Web Site uses third-party cookies in order to improve our services by analyzing your browser and offering you advertisement related to your preferences. In case you continue using the Web Site, we consider you to have accepted the use of cookies.

For the purposes of this Cookies Policy, “continue using” shall imply clicking on any button, checkbox or link of the Web Site; downloading any content from it or page scrolling.

What is a cookie?

A cookie is a file that is stored on your computer when you browse web sites. Among other things, cookies allow web sites to store and retrieve information about your browsing habits or your devices and, depending on the information stored in it and the way you use your devices, recognize the user’s browser.

What type of cookies does this web site use?

This web site uses Google Analytics. Google Analytics is a tool of Google Inc. that helps us to understand how the users engage with the web site. Therefore, when you browse through our web site, Google Analytics provide us JavaScript tags (libraries) to record information about the pages you have visited, for example, the URL of the page. The aforementioned libraries use HTTP cookies to “remember” your activities in those pages and interactions with our web site.

At the same time, we use DoubleClick cookies. Also owned by Google, Inc., these cookies provide us with information about the date and time when the visit to the web site occurred, the hardware and software used, search history as well as the IP address of the User. Such cookies help us to improve advertising and are used to target advertising based on what`s relevant to an user, to improve reporting on campaign performance and to avoid showing ads the user has already seen.

On the other hand, we use AppNexus cookies from AppNexus Inc. which allow us to associate non-personally identifiable information about User’s use of browsers and devices.

Also, we use Olark cookies which allow us to identify a guest of the Web Site and record his/her access. At the same time, Olark cookies are used to the tracking of chat sessions and obtain additional information about the chat state among other functions.

Finally, we use New Relic, Inc. cookies to measure the browser. By using the same JavaScript library of Google Analytics and Hi-Media Performance cookies, we are able to broadcast personalized advertisements as well as to collect anonymous statistical data.

Specifically, we use the following Google Analytics cookies:

Cookie Name Expiration Time Description
__utma 2 years from set/update. It is used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb; 30 mins from set/update. It is used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session. It is not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update. It stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update. It is used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
__ga 2 years. It is used to distinguish users.

You can find further information on Google Analytics cookies here

Specifically, we use the following AppNexus cookies:

Cookie Name Description
uuid2 This cookie contains a unique randomly-generated value that enables the Platform to distinguish browsers and devices.
uuid2 (opt out) When a user opts out of having the Platform used to select ads based on online behavior.
sess It is used to test whether a browser is configured to accept cookies from AppNexus.
icu It is used to select ads and limit the number of times a user sees a particular ad. It contains information such as the number of times an ad has been shown, how recently an ad has been shown, or how many total ads have been shown.
anj It contains data denoting whether a cookie ID is synced with our partners. ID syncing enables our partners to use their data from outside the Platform.
token Cookies that start with token are helper cookies used as a security measure with industry opt-out pages. They contain a unique value only to verify the origin of opt-out requests.
acb Cookies that begin with acb have a value unique to a particular ad and are used to indicate to the Platform which ad to show and to record the fact that such ad was shown, for purposes such as billing and reporting.
PHPSESSID This cookie is used for managing sessions of visitors to the website. This cookie is used for administrative purposes. It is not set or used for advertising purposes.

You can find further information on AppNexus cookies here

Specifically, we use the following Olark cookies:

Cookie Name Description
hblid This cookie is used as visitor identifier to remember this visitor between visits.
wcsid This cookie, a session identifier, is used to keep track of a single chat session.
olfsk This cookie is used as storage identifier and to maintain chat state.
_okbk This cookie provides extra state information of a chat.
_ok This cookie is a security measure.
_oklv This cookie is used for caching improvement.
_okla This cookie is also used for caching purposes.
_okgid This cookie is used as group id.
_okac This cookie is used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed.
_okck This cookie is used to test whether the visitor's browser allows cookies to be stored.

You can find further information on Olark cookies here

Specifically, we use the following New Relic cookies:

Cookie Name Expiration Description
NREUM It is deleted when the browser closes. This cookie is only created in browsers that do not support the Navigation Timing API.
NRAGENT It is deleted when the browser closes. This cookie is created only when a token is handed out to an end user by the New Relic server.
JSESSIONID It is deleted when the browser closes. This cookie is used to store a session identifier so that New Relic can monitor session counts for an application.

You can find further information on New Relic cookies here

How can I disable or delete cookies used in this web site?

  1. If you do not want your data collected with Google Analytics, you can install opt-out browser add-on. For further information, click here.
  2. If you do not want your data stored with DoubleClick, you can delete its cookie here.
  3. If you do not want your data stored with AppNexus, you can delete its cookie here.
  4. If you do not want your data stored with Olark, you can delete its cookie here.
  5. If you do not want your data stored with Hi-Media Performance, you can delete its cookie here.
  6. You can enable, prevent or delete cookies from being created on your device by adjusting your cookies preferences:

    To get more information on Internet Explorer, click here.
    To get more information on Google Chrome, click here.
    To get more information on Opera, click here.
    To get more information on Mozilla Firefox, click here.
    To get more information on Safari, click here.